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Gaining and Maintaining the Competitive Edge
Success with customers is built through the development of a strong team-based culture with a focus on providing
outstanding service to customers. In today's competitive environments, the quality of an organization's service is
often the defining factor in the customer's selection of where to do business.
The Grid Service Excellence Seminar establishes a support base in the management team and applies the
techniques of outstanding service to empower the front line employee to provide the type of outstanding service
that keeps customers coming back again and again. The Grid Service Excellence Seminar leads participants
to:
- Deliver service by design rather than service by recovery
- Design and implement a recovery strategy for the organization
- Develop dynamic service-based team support
- Determine and implement the appropriate degree of empowerment
- Understand and implement service measurement
Grid Service Excellence Seminar Brochure
Success in selling means achieving results and building repeat business. The relationship a salesperson develops
with a customer is paramount to this process of achieving high-performance sales, from the initial call to closing
the deal.
The Grid Selling Solutions Seminar provides a solid foundation for developing skills that lead to
productive sales relationships.
Through a series of dynamic activities, participants gain insight into their own selling styles. They learn how
the sales interview is shaped by their own thoughts, attitudes, emotions, and feelings as well as those of the
customer. Participants begin to see themselves and their clients from a new perspective. Sessions for critique and re-planning help each participant evaluate ways to strengthen individual selling skills and put them into practice immediately.
This application of the Grid approach allows individuals to:
- Gain insight into their most characteristic selling style
- Use the Grid as a framework for building and improving their relationships
- Apply the use of critique to improve effectiveness
- Examine the ideal selling culture in an organization
- Develop personal action plans to incorporate seminar learning into everyday selling activities
The Grid Selling Solutions Seminar is a powerful strategy enabling sales professionals to form a precise definition of customer needs, establish a foundation for effective communication, build and strengthen long-lasting relationships, and create sound solutions for fulfilling client needs and concerns.
Grid Selling Solutions Seminar Brochure
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